Refund and Cancellation Policy

1. What this policy covers

1.1 Thryform subscriptions, billed by Thryform: Basic for trainers (RM49.99 a month), Pro for trainers (RM79.99 a month) and Thryform Pro for clients (RM19.99 a month). Founding trainers have nothing to pay for Basic.

1.2 Coaching packages you buy from a trainer, such as session packs or monthly coaching. The trainer sells these, not Thryform. Section 6 explains how their refunds work.

2. Free plans and free trials

2.1 Founding trainers (the first 100) get Basic free, for life, and Pro free while they have 10 or more paying clients. Trainers who join after the first 100 get a 30-day free trial; you are not charged until it ends, and only if you have chosen Basic or Pro. The Trainer Agreement explains both.

2.2 Clients on their own (not linked to a trainer) get a one-month free trial of Pro. You are not charged unless you subscribe. When the trial ends, you need a subscription to keep using the app; without one your account becomes view only. Nothing is deleted.

2.3 Clients linked to a trainer don't get a free trial. The subscription starts the day you subscribe, and you need it to use the app with your trainer. Existing clients: when a trainer joins Thryform, they can give up to 3 clients they already train 3 months free. You aren't charged during those months; after them, you choose whether to subscribe.

2.4 We remind you in the app before a free trial ends.

3. Cancelling a subscription

3.1 You can cancel at any time from your plan page (trainers) or the Pro page (clients), or by emailing us from the address on your account.

3.2 Cancelling stops your next payment. You keep access until the end of the period you have already paid for, and you won't be charged again.

3.3 When a trainer's subscription ends, Pro features (communities, classes and your branding) lock, unless you are a founding trainer with 10 or more paying clients. A founding trainer stays on Basic for free. Any other trainer's account is paused until they choose a plan again. Everything you created is kept.

3.4 When a client's subscription ends, Pro features lock. If you're linked to a trainer, you'll need to subscribe again to keep training with them in the app. Everything you logged stays saved.

4. Changing plan

4.1 Trainers can switch between Basic and Pro at any time from their plan page, and it applies straight away. The payment provider adjusts your next bill for the change. Founding trainers can move from Basic to Pro, and back by cancelling Pro (section 3).

5. Refunds for Thryform subscriptions

5.1 Subscriptions are paid in advance. We don't refund part months or unused time, including when you cancel partway through a period or stop using the app.

5.2 We will refund you if:

• you were charged twice for the same period;
• you were charged after you cancelled;
• you were charged the wrong amount because of our error; or
• we close the service, or close your account when you haven't broken our terms. You get back the unused part of what you paid.

5.3 Tell us within 30 days of the payment by emailing us with your account email and the payment date.

5.4 Approved refunds go back to the way you paid, within 14 working days. Your bank may take a few more days to show it.

5.5 If we suspend or close your account because you broke our terms, you don't get a refund for the time left.

5.6 Nothing in this policy limits your rights under consumer law in Malaysia (including the Consumer Protection Act 1999) or Singapore.

6. Coaching packages bought from a trainer

6.1 Each trainer sets their own cancellation, rescheduling and refund policy for their packages. You can read it before you pay.

6.2 Ask your trainer for any refund. If they agree, it is paid back through the payment provider. Thryform takes no fee from these payments.

6.3 If a trainer stops coaching you before your package is used up, they must refund the unused part within 14 days.

6.4 If your trainer doesn't respond, report it in the app. We may look at the records in Thryform (sessions logged, packages and messages), but we don't decide disputes between you and a trainer. See the Client Terms of Use.

6.5 Payments made outside Thryform aren't recorded in the app. We can't verify those sessions or help you get that money back.

7. Contact us

7.1 For cancellations and refunds, email us from the address on your account. We reply within 3 working days.

7.2 We may update this policy. If a change affects what you pay or your right to a refund, we'll tell you in the app before it applies.